🔄 Returns

Can I return my order for a refund?

Yes! At Arrahma Beauty, we offer a 14-day international money-back guarantee. If your item arrives damaged, defective, or incorrect, you are eligible for a 100% full cash refund to your original payment method — or a free replacement — based on your preference.

What should I do if I receive a damaged or wrong item?

Please contact our team within 14 days of receiving your order. Send us a video or clear photos of the issue via Instagram (@arrahmabeauty) or WhatsApp (+923299757551). Once verified, we'll arrange a full refund or free replacement for you.

Do I need to send the damaged item back?

In most cases, no! You can keep the item. We'll process your refund or send you a replacement after verifying the issue.

How long does it take to get my refund or replacement?

Once your request is approved, refunds are processed within 5-7 business days to your original payment method. Replacement orders are dispatched within 1-3 business days and delivered within 7-15 business days depending on your location.

What proof do I need to provide?

Please share a clear unboxing video or photos showing the damaged, defective, or incorrect item. This helps us resolve your issue quickly and ensures you get the right product.

🚚 Shipping

How long does it take to process my order?

All orders are processed within 1-3 business days. You'll receive a confirmation once your order is on its way!

How long will delivery take?

Delivery typically takes 7-15 business days after your order is shipped. Delivery times may vary slightly depending on your location.

Will I receive a tracking number?

Yes! Once your order is shipped, we'll send you tracking details so you can follow your package every step of the way.

Do you ship internationally?

Please contact our team on WhatsApp (+923299757551) or Instagram (@arrahmabeauty) to confirm shipping availability to your country before placing your order.

What if my order is delayed?

Shipping times can occasionally vary due to factors outside our control. If your order hasn't arrived within 15 business days, please reach out to us on Instagram (@arrahmabeauty) or WhatsApp (+923299757551) and we'll look into it right away.

📦 Order

How do I place an order?

Placing an order is quick and easy! Simply browse our store, add your desired products to your cart, and proceed to checkout. Enter your international shipping address, select your preferred payment method, and complete your purchase instantly through our 100% secure payment gateway. No sign-up required!

Can I change or cancel my order after placing it?

You can request changes or cancellations within 24 hours of placing your order by contacting us on WhatsApp (+923299757551) or Instagram (@arrahmabeauty). After 24 hours, the order may already be processed.

I didn't receive an order confirmation. What should I do?

Please check your email inbox and spam folder for your order confirmation. If you haven't received anything within a few hours, feel free to reach out to us on WhatsApp (+923299757551).

Can I add items to my existing order?

Yes, if your order hasn't been shipped yet! Contact us on WhatsApp and we'll do our best to accommodate your request.

How will I know when my order is shipped?

Once your order is dispatched, you'll receive an email with your tracking details so you can monitor your delivery every step of the way.

🏪 Store

Where are you based?

Arrahma Beauty is an international premium cosmetics brand delivering high-quality beauty essentials to customers worldwide. We source and ship globally with fully tracked international shipping — so no matter where you are, we've got you covered!

Are your products authentic and safe to use?

Absolutely! We carefully source all our products to ensure they are genuine, safe, and of high quality.

How can I contact you?

You can reach us on WhatsApp at +923299757551, email us at arrahmabeauty@gmail.com, or DM us on Instagram @arrahmabeauty. We respond within 12-24 hours.

What are your customer support hours?

We're available 7 days a week. You can expect a response within 12-24 hours of your message.

Do you offer wholesale or bulk orders?

Yes! For bulk or wholesale inquiries, please contact us directly on WhatsApp at +923299757551.

💻 Technical

I'm having trouble adding a product to my cart. What should I do?

Try refreshing the page or clearing your browser cache. If the issue persists, please contact us on WhatsApp (+923299757551) or Instagram (@arrahmabeauty) and we'll assist you right away.

The website isn't loading properly. What can I do?

Try opening the website in a different browser or on a different device. You can also reach us directly on WhatsApp (+923299757551) for assistance.

My payment isn't going through. What should I do?

Please ensure your card details are entered correctly and that your card supports international transactions. If the issue persists, contact us on WhatsApp (+923299757551) and we'll help you resolve it.

I accidentally placed a duplicate order. What should I do?

Don't worry! Contact us on WhatsApp within 24 hours and we'll sort it out for you.

Is my personal information safe on your website?

Yes, absolutely. We take your privacy seriously and your personal data is protected as per our Privacy Policy.

💳 Payment

How do I pay for my order?

We offer a completely automated and secure checkout experience. Simply add your products to your cart, enter your international shipping address, and complete your purchase instantly using any major Credit or Debit card — including Visa, Mastercard, and American Express — through our 100% secure payment gateway.

What payment methods do you accept?

We accept all major debit and credit cards including Visa, Mastercard, and American Express, as well as Google Pay and Apple Pay. All transactions are processed through our secure, encrypted payment gateway.

Is my payment secure?

Yes, absolutely! All payments are processed through a 100% secure, encrypted payment gateway. We never store your card details.

I didn't receive my order confirmation email. What should I do?

Please check your email inbox and spam/junk folder. If you still haven't received it within a few hours of placing your order, contact our team on WhatsApp at +923299757551 and we'll assist you immediately.

Can I pay in installments?

Currently, we do not offer installment plans. Full payment is required before your order is processed and shipped.