🔄 Returns

Can I return my order for a refund?

We do not offer cash refunds. However, if you received a damaged, defective, or wrong item, we'll make it right with a free replacement — no need to return the item in most cases!

What should I do if I receive a damaged or wrong item?

Please contact our team within 24 hours of receiving your order. Send us a video or clear photos of the issue via Instagram (@arrahmabeauty) or WhatsApp (+923299757551). Once verified, we'll arrange a free replacement for you.

Do I need to send the damaged item back?

In most cases, no! You can keep the item. We'll simply send you a replacement after verifying the issue.

How long does it take to get my replacement?

Once your replacement request is approved, it will be processed within 1-3 business days and delivered within 7-15 business days depending on your location.

What proof do I need to provide for a replacement?

Please share a clear unboxing video or photos showing the damaged, defective, or incorrect item. This helps us resolve your issue quickly and ensures you get the right product.

🚚 Shipping

How long does it take to process my order?

All orders are processed within 1-3 business days. You'll receive a confirmation once your order is on its way!

How long will delivery take?

Delivery typically takes 7-15 business days after your order is shipped. Delivery times may vary slightly depending on your location.

Will I receive a tracking number?

Yes! Once your order is shipped, we'll send you tracking details so you can follow your package every step of the way.

Do you ship internationally?

Please contact our team on WhatsApp (+923299757551) or Instagram (@arrahmabeauty) to confirm shipping availability to your country before placing your order.

What if my order is delayed?

Shipping times can occasionally vary due to factors outside our control. If your order hasn't arrived within 15 business days, please reach out to us on Instagram (@arrahmabeauty) or WhatsApp (+923299757551) and we'll look into it right away.

📦 Order

How do I place an order?

Simply add your desired products to your cart, take a screenshot of your cart along with your name, address, and contact number, and send it to us on WhatsApp at +923299757551. We'll generate your payment invoice right away!

Can I change or cancel my order after placing it?

You can request changes or cancellations within 24 hours of placing your order by contacting us on WhatsApp (+923299757551) or Instagram (@arrahmabeauty). After 24 hours, the order may already be processed.

I didn't receive an order confirmation. What should I do?

Please check your WhatsApp messages from us. If you haven't received anything within a few hours, feel free to reach out to us directly on WhatsApp (+923299757551).

Can I add items to my existing order?

Yes, if your order hasn't been shipped yet! Contact us on WhatsApp and we'll do our best to accommodate your request.

How will I know when my order is shipped?

Once your order is dispatched, we'll send you tracking details via WhatsApp so you can monitor your delivery.

🏪 Store

Where are you based?

Arrahma Beauty is based in United States. We deliver and ship internationally — contact our team to confirm availability for your country.

Are your products authentic and safe to use?

Absolutely! We carefully source all our products to ensure they are genuine, safe, and of high quality.

How can I contact you?

You can reach us on WhatsApp at +923299757551, email us at arrahmabeauty@gmail.com, or DM us on Instagram @arrahmabeauty. We respond within 12-24 hours.

What are your customer support hours?

We're available 7 days a week. You can expect a response within 12-24 hours of your message.

Do you offer wholesale or bulk orders?

Yes! For bulk or wholesale inquiries, please contact us directly on WhatsApp at +923299757551.

💻 Technical

I'm having trouble adding a product to my cart. What should I do?

Try refreshing the page or clearing your browser cache. If the issue persists, simply screenshot the product you want and send it to us on WhatsApp — we'll handle your order manually!

The website isn't loading properly. What can I do?

Try opening the website in a different browser or on a different device. You can also reach us directly on WhatsApp (+923299757551) to place your order.

My payment link isn't working. What should I do?

Please contact us immediately on WhatsApp (+923299757551) and we'll send you a fresh payment link right away.

I accidentally placed a duplicate order. What should I do?

Don't worry! Contact us on WhatsApp within 24 hours and we'll sort it out for you.

Is my personal information safe on your website?

Yes, absolutely. We take your privacy seriously and your personal data is protected as per our Privacy Policy.

💳 Payment

How do I pay for my order?

Add your desired products to your cart, take a screenshot of your cart along with your name, address, and contact number, and send it to us on WhatsApp at +923299757551. We'll generate a secure payment invoice for you right away!

What payment methods do you accept?

We accept debit cards, credit cards, Google Pay, and Apple Pay. Simply contact our team on WhatsApp and we'll send you a secure payment link.

Is my payment secure?

Yes, absolutely! All payments are processed through secure, encrypted payment links. We never store your card details.

I didn't receive my payment invoice. What should I do?

Please check your WhatsApp messages from us. If you haven't received your invoice within a few hours of placing your order, contact our team on WhatsApp at +923299757551 and we'll resend it immediately.

Can I pay in installments?

Currently, we do not offer installment plans. Full payment is required before your order is processed and shipped.